Salesforce Administration & Support
We provide flexible, expert-led administration and support services for your entire Salesforce Customer 360 ecosystem.
Salesforce solutions
Whether you need ongoing platform management, strategic guidance, or targeted project support, we act as an extension of your team—delivering the deep expertise required to keep your platforms healthy, optimized, and aligned with evolving business needs. We support the full suite of Salesforce solutions, including:
Salesforce Core – Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, Field Service, and more
Financial Services Cloud – Industry-specific administration for banking, insurance, wealth management, and lending
Salesforce Data 360 (formerly Data Cloud) - Data harmonization, segmentation, activation, and big data architecture design/support
Marketing Cloud Engagement – Journey strategy, design, configuration, implementation, email and mobile development, personalization, and measurement
Marketing Cloud Intelligence – Report and dashboard development, cross-channel attribution, and advanced analytics
Support Capabilities
No task is too big or too small. We help with virtually everything needed to run your platforms at peak performance:
Day-to-day administration, user management, security, and governance
Requirement gathering, solution design, and user story writing
Custom development, configuration, and declarative automation
Journey strategy, design, build, testing, and end-to-end measurement in MCI
Email, mobile push, and content development (HTML, AMPScript, SSJS)
Process design and optimization across CRM and Marketing Cloud
Report, dashboard, and visualization development in Core, Data Cloud, and MCI
Big data architecture, data modeling, ingestion pipelines, and Data Cloud integrations
Third-party integrations, API development, and middleware support
User engagement initiatives, change management, and adoption programs
Release management, sandbox strategy, and deployment best practices
Administration & SUPPORT
Whether you need full-time administered support, fractional admin resources, or on-demand expert help for complex initiatives, Blackland Divide gives you access to seasoned Salesforce professionals who truly understand your business and platforms.
User Needs Become Business Requirements
We define clear, actionable business requirements from user stories that eliminate ambiguity, reduce rework, and ensure solutions.
Business Goals Alignment
Every support ticket, enhancement, or strategic session is framed around delivering measurable impact to your priorities.
Exceptional Documentation
Clear, detailed records of all changes, configurations, and decisions—ensuring continuity and audit readiness.
Agile & Responsive Approach
Flexible retainers and scoped engagements that adapt quickly to urgent needs or shifting roadmaps.
Deep Knowledge Transfer
We proactively provide best practices so your internal team grows stronger and more self-sufficient over time.
Keep your Salesforce ecosystem running smoothly, innovating continuously, and delivering real value. Contact us today to discuss a support model tailored to your needs.